Elevate Your
Business Strategy
Unlock your potential with our comprehensive suite of professional services, tailored to streamline operations and catalyze growth.
Customer service and support (No Calls)
Enhance customer relationships with our responsive support services.
Features:
- Multi-channel customer inquiry management
Respond to customer inquiries via email, chat, or phone.
- Real-time chat support
Assist customers in real-time through live chat, helping them navigate the website, answer questions, and troubleshoot issues.
- Product and service information provision
I prioritize delivering clear and accurate information to your customers at every touchpoint. By ensuring that all details are precise and easily understandable, I help customers make informed decisions confidently.
- Customer satisfaction follow-ups
Check back with customers to ensure their issues have been resolved to their satisfaction.
- Positive service experience cultivation
I focus on building strong, lasting relationships with your customers by delivering consistently excellent service. My approach ensures that every interaction is positive, fostering trust and loyalty that keeps your clients coming back.
Email & Diary Management
Reclaim your time with our expert email and calendar management services.
Features:
- Daily email check
I prioritize your emails effectively, ensuring that critical messages get your attention first and reducing inbox overwhelm.
- Scheduling
Efficiently manage your appointments, meetings, and events so you never miss an important meeting or deadline.
- Implementation of folders
Organize your inbox for maximum efficiency with a systematic folder structure, making it easier to locate important emails and maintain a clutter-free inbox.
- Priority email flagging
Ensure important emails are never missed by automatically flagging high-priority messages for quick and easy access.
- Spam management and unsubscription
Keep your inbox clean and focused by managing spam and unsubscribing from unnecessary mailing lists.
Social Media Management
Struggling to keep up with your social media postings? I can create a package suited to your needs.
Features:
- Strategic content posting across platforms
Increase engagement with well-timed posts across platforms, posting five times a week on two platforms, with content provided by the client for maximum impact.
- Local visibility enhancement
Boost your brand's visibility within your community by sourcing and engaging with local pages to enhance your online presence.
- Targeted ad campaign setup
Reach your target audience with precision by setting up Meta ads that effectively promote your business and drive results.
- Custom promotional content creation
Stand out with tailored promotional content designed specifically for your brand, created in agreement with the client to ensure it resonates with your audience.
- Reviews monitoring, reply and Caption creation
Stay on top of customer feedback by monitoring reviews, crafting thoughtful replies, and creating compelling captions that enhance your brand's voice and reputation.
Website Development
Bring your ideas to life with our comprehensive website development services.
Features:
- Responsive design
Your site will look great on any device, providing a seamless user experience whether on mobile, tablet, or desktop.
- SEO optimization
Increase your site's visibility in search results with optimized content and structure, driving more traffic to your site.
- Custom development
Get a site that meets your specific needs, with bespoke features and functionalities that align with your business goals.
- E-commerce integration
Sell products directly from your site with secure and efficient e-commerce solutions that enhance your online store.
- Maintenance and support
Keep your site running smoothly with ongoing maintenance and technical support, ensuring it's always up-to-date and secure.
Minutes Taking
Accurate and detailed minutes to capture the essence of your meetings.
Features:
- Real-time minutes recording
Capture meeting details as they happen, ensuring accuracy and thoroughness in documenting discussions.
- Summary preparation
Get concise summaries for quick reference, distilling key points and decisions into easily digestible formats.
- Action items tracking
Ensure follow-up on key decisions with clear tracking of action items, so responsibilities are clearly defined and progress is monitored.
- Confidential minutes handling
Keep sensitive information secure with confidential handling of minutes, safeguarding your organization’s privacy.
- Distribution to stakeholders
Share minutes with the right people, ensuring all stakeholders are informed and on the same page.
Personal Assistant
I can perfectely assistant you in managing your daily tasks and responsibilities.
Features:
- Online Shopping
Get help with online shopping tasks, from researching products to making purchases.
- Personal Appointment Scheduling
Schedule appointments and manage your calendar with ease.
- Reminder Services For Important Dates
Stay on top of important dates and deadlines with personalized reminders.
- Responding To Emails
Get assistance with managing your inbox and responding to emails.
- Data Entry
Get assistance with entering and managing data, including contacts, calendar events, and documents.
Frequently asked questions
What Services do you offer as a Virtual Assistant?
I provide services that include basic administrative and clerical supports, calendar management, travel arrangements, and email handling. Among the other different tasks I could perform for you are social media management, customer support, personal errands. I can also personalize the services you need.
How do you communicate with clients?
I communicate mainly through email, by phone, or messaging applications, such as Slack, Zoom, WhatsApp. I will, however, be flexible enough to have an agreement with you so that our interaction is seamless.
What are your hours of work?
I work during normal business hours, but I can make arrangements for clients in other time zones. Should you need any assistance outside this time, we can surely discuss a custom-made schedule that would suit you.
How do you manage confidentiality and data security?
I give priority to confidentiality. I follow strict measures for data protection, and I am willing to sign any required confidentiality agreements to ensure that your sensitive information is secure. I am fully Insured and ICO registered.
How do you charge for your services?
I work for an hourly rate, in a retained approach, and on project-based fees depending on the level of work and frequency of work. Contact me directly to discuss pricing options based on your specific needs.
How do you track time spent on tasks?
I use time-tracking tools such as Toggl and Clockify time tracker to record hours worked on every task. This guarantees transparency, so you will be well aware of how much time is being consumed by the particular project.
Can you work on short notice or under urgent terms of reference?
Yes, I am available to do last-minute urgent work. Please try and let me know in advance if possible, and we can discuss your timeline.
Do you work on long-term or one-time projects?
I'm flexible! I can work with you on either a one-time project or provide support over a longer duration, depending on your needs.
How do we get started?
Just get in touch, either by booking a discovery call or email, to book a consultation. We would then talk about the need, the goals, and how I could assist in supporting the business.
Do you have experience in my industry?
I have worked across different industries, such as Energy (EON Next), furniture retail company (IKEA), Cosmetology Industry (Abroad). And if you are in doubt about whether I might be a good fit, we can discuss your industry specifically when we meet.
